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Returns and Exchanges

Doing Business with One Source Suppliers


Your purchases from One Source Suppliers are made subject to these Terms and Conditions. Please review them carefully before placing your order. One Source Suppliers’ Terms and Conditions are subject to change. By purchasing from One Source Suppliers you agree to be bound by the Terms and Conditions in effect at the time you place your order.

We object in advance to any additional or different terms you may propose, whether contained in a purchase order or in any other document or communication and regardless of whether such additional or different terms would materially alter our Terms and Conditions. Your submission of a purchase order or other authorization for products or services, or your allowing us to ship products or commence work, will constitute your acceptance of all of our Terms and Conditions, except to the extent specifically consented to by us in a written confirmation sent to you and signed by an authorized representative of One Source Suppliers.

1. Our Performance Guarantee: Our Performance Guarantee is uniquely simple: We promise that you will receive your order on time, error free, and in good condition. We cannot guarantee on-time delivery for orders involving HAZMATS, drop shipments, third-party billing, customer pickups, shipments outside the continental U.S. or to remote destinations, unauthorized transportation carriers, extreme weather conditions, or acts of G-d. Please inspect products immediately upon receipt and notify One Source Suppliers of any damage, shortage or error the same day.

2. Money-Back Guarantee - Return Policy: If you are not satisfied with your purchase for any reason you may return it for a full refund or credit within the return period for the respective brands as set forward as follows:

Base Products: 60 days

PowerPeak Products: 60 days

OEM/Original, including Apple, Samsung, Motorola, LG, HTC, Google: 60 days6

All other brands must be return within 30 days.

All returns are subject to the following:

  • Product must be in original condition, original product packaging, uncut, unmodified, and unused.

  • Product must be returned within 60 days of delivery date (at your expense) through a traceable means (e.g., certified mail, UPS, or FedEx), freight prepaid.

  • All components and manuals must be returned.

  • Credit or refund is issued for purchase price of returned products, excluding delivery and handling charges.

  • Installed equipment and software and special order and value-added items are repaired or replaced under manufacturer warranty. (See Warranty Support, Section 6.)

  • Items not in compliance with our return policy will be returned to you at your expense.

  • Any product which is cut to length (cable, wire, fiber, innerduct, waveguide, rope, etc.) may not be returned.

All the information you need to complete your return could be found in the RMA section of our site. We even offer return label service to simplify the return process. Beyond our money-back guarantee as listed above, no returns for credit or refund will be accepted. However, the manufacturer’s warranty will apply, and we will be happy to facilitate your request for warranty satisfaction from the manufacturer. (See Warranty Support, paragraph 6.)

3. Prices: At the time of your order, you will receive the total bottom-line cost for all products in a shipment listed on your invoice, according to the price prevailing at the time your order was placed and the delivery option you have selected, please note delivery cost may vary from the amount listed on the initial quote within a reasonable amount. Partial shipments may be subject to additional delivery costs. Please be advised that a $6.95 minimum order fee will be applied for all orders less than $50.00.

4. Delivery: Your order will be delivered on time, configured and complete, as provided in our Performance Guarantee to the address you have designated. We will make every effort to ship in accordance with the delivery option you have selected. Delivery dates may be affected by our late receipt of all information necessary to ship or other causes beyond our reasonable control. In any event, we are not liable to you for any loss of time, material, or production or any other loss resulting from late delivery. (See Limitation of Liability, paragraph 8.)

5. Payment Terms: If you would like to establish a Net Terms account, please contact your sales representative for more information at 866-604-2250. During the credit application process, business may be done through advance payment via credit card, EFT, PayPal, Zelle and wire transfer. We reserve the right to change terms of sale at any time. All payments must be made in U.S. funds drawn on U.S. banks, company bank account only, unless alternate arrangements have been approved by One Source Suppliers. For payment terms other than net 30, additional fees may apply.

  • Net 30 terms require prompt payment by company check within 30 days from the shipment date unless otherwise stated on the invoice. We do not accept payment by credit card except at time of purchase unless specified before purchase is made. For your convenience we offer Net 30 ACH.

  • There will be a $35.00 charge for returned checks and EFT/ACH rejections for any reason.

  • Please pay from the invoice provided. Any amount not paid in accordance with specified terms will bear interest at the lesser of eighteen percent (18%) per annum, compounded monthly, and the highest rate permitted by applicable law. Our Customer Transactions team is available to help you in all billing matters.

  • In the event One Source Suppliers retains a collection agency or attorney to enforce any of your obligations to One Source Suppliers, you agree to pay all of One Source Suppliers’ costs and expenses associated with such enforcement, including all collection, attorney, and litigation fees.

  • You agree to pay or reimburse One Source Suppliers for any and all sales, use and excise taxes that may be imposed on you or One Source Suppliers by any government entity as a result of any sales to you, regardless of when such taxes may be assessed, imposed, or levied.

  • Amounts that you owe to One Source Suppliers may be deducted by One Source Suppliers from, or otherwise set off by One Source Suppliers against, any amounts that One Source Suppliers may from time to time owe to you or your subsidiaries or affiliates.

  • Any amount paid by credit card, other than at the time of purchase, is subject to an additional two percent (2.5%) convenience fee.

6. Warranty Support: Manufacturers’ warranty information and policies for all products could be found on the respective manufacturers’ websites and are listed on the packaging.

One Source Suppliers directly handles warranties for the following brands and will accept defective returns for these brands for the period listed below:

Base Products: 1 year
PowerPeak Products: 1 year

Any product packaged by One Source Suppliers: 1 year

Although One Source Suppliers does not separately warrant products, we do pass through all manufacturers’ warranties and will be happy to help you determine the extent of coverage for your claim, coordinate the return of the product, and assist you with the warranty support offered by the manufacturer.

7. Damages in Shipment: Even though title and risk of loss pass when merchandise is shipped, we will assist you if merchandise is verified as damaged in transit. If this occurs, please take the following action:

  • Do not accept a visibly damaged product until the person making the delivery has endorsed the air bill/bill of lading with a statement of the extent of the damage and file the freight claim at the time of delivery.

  • If damage is concealed and found after unpacking, retain all packing material and immediately call us. Concealed damage must be reported within 24 hours from time of receipt of shipment.

  • Notify us immediately of damages so that we can provide you with assistance on the claim with the freight carrier. When calling, please have the sales order number at hand.

  • Please send us copies of all airbills/bills of lading and inspection reports.

8. Limitation of Liability: In no event shall One Source Suppliers be liable to you under any legal theory whatsoever, regardless of whether characterized as tort, negligence, contract, warranty, or otherwise, for any loss of profits or other economic loss, including, but not limited to, such losses as (i) wages paid to your employees, (ii) lost revenue, (iii) lost use of equipment, (iv) purchase, lease, or other acquisition of replacement, substitute, or temporary equipment, facilities, or services, (v) costs of capital, (vi) costs or losses related to downtime, (vii) manual labor costs, or (viii) any other indirect, incidental, special, consequential, or other similar damages arising out of any claim relating to your purchases of goods or services from One Source Suppliers, including losses resulting from your general or particular requirements or needs, whether or not One Source Suppliers, at time of contracting, had reason to know of such requirements or needs, and whether or not such losses could have been reasonably prevented by you by cover or otherwise. One Source Suppliers’ liability to you shall in no event exceed the purchase price of the nonconforming goods or services giving rise to One Source Suppliers’ liability to you. The manufacturer/suppliers’ warranties that we pass through to you (see paragraph 6 above) typically contain limitations similar to those stated in this paragraph.

9. Compliance with Laws: You agree to comply with all laws and regulations that apply to your use, or the resale or other transfer, of products that you purchase from One Source Suppliers. In some cases, the export of products from the US may be subject to restrictions or prohibitions under US law. You are urged to review the materials regarding such restrictions made available by the manufacturer/supplier and, where appropriate, to consult legal counsel. In any case, however, you remain solely responsible for such compliance, and One Source Suppliers takes no responsibility for advising you regarding such matters or for providing any necessary export licenses.

10. No Alterations, Reverse Engineering, etc.: The manufacturers/suppliers of many of the products sold by One Source Suppliers prohibit any alteration, modification, adaptation, translation, decompiling, disassembly, or “reverse engineering” of, or creation of derivative works based on, their products. You agree to abide by any such restrictions contained in the manufacturer/supplier’s terms, and you agree that such restrictions may be enforced against you directly by the manufacturer/supplier, despite any lack of contractual privity between you. If you have questions concerning the terms that may apply to a particular product or would like to obtain information about such terms before purchasing, One Source Suppliers will be happy to assist you in obtaining such information from the manufacturer/supplier.

11. Choice of Law, Forum Selection: One Source Suppliers controls and operates its business from its offices at Kings County, New York, USA. Consequently, any questions relating to these Terms and Conditions or their application in a particular situation or to any transaction (including any credit card transaction) between us shall be governed by the laws of the United States and the State of New York & New Jersey(without regard to any provision that would result in the application of the laws of any other state or jurisdiction). Any legal or equitable action of whatever nature brought by you against One Source Suppliers arising out of or related in any respect to these Terms and Conditions or your purchases or other dealings with One Source Suppliers shall be brought solely in either the United States District Court for the District of New York located in Kings County or the appropriate court of the State of New York located in the jurisdiction where One Source Suppliers has its principal place of business. You agree that One Source Suppliers may bring an action against you in these same courts, and you hereby irrevocably submit to the jurisdiction of and to venue in these courts. The provisions of the United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchases from One Source Suppliers, even if the purchaser or shipping destination is outside the United States.

12. Severability: If any provision of One Source Suppliers’ Terms and Conditions is found to be invalid or unenforceable, the other provisions will remain in full force and effect.